Verizon crews raise residents’ ire

KENMORE, N.Y. (WIVB) – Residents in Kenmore are fed up with being kept up all night because of a seemingly never-ending project underway by Verizon.

It began January 4 at Colvin and Warren when a water main broke underground. City of Buffalo crews came to fix it and as they were digging, water got into Verizon phone lines.

City officials believe that Verizon may not have marked their underground lines properly and that’s why a phone line was severed. It disrupted the phone service of 200 customers, and ever since, Verizon has been working to fix it.

“It’s just been absolutely horrific,” resident Denise Katus said. “It’s been a huge inconvenience, mostly because we can’t use the street. We have no idea what they’re doing, we had no notice that it was going be closed off. Sleeping’s been awful because they work through the night.”

Verizon spokesman Phil Santoro explained, “We worked on that project from morning, noon and night, 24 hours a day to get everybody back in service as quickly as possible. Our crews remain there to make sure everybody gets their service back.”

All 200 residents got their phone service back on Thursday, but for now the trucks and tents are still lining Colvin Boulevard.

Resident Kathryn Jaremko said, “Especially around rush hour, you’ll have people out there trying to get around all these cars and stuff like that.”

“I just don’t understand why you can’t just drop something in someone’s mailbox saying, ‘Hey, we have a problem, this is what’s going on, this is how long we’re going to be here,'” Katus questioned.

Santoro says crews should wrap up their work sometime this weekend. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Note: Comments containing links are not allowed.

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