Glitch leaves BCBS patients in Rx limbo

Jack Kemp (AP Photo/Stephan Savoia, File)

BUFFALO, N.Y. (WIVB) – Blue Cross Blue Shield customers are experiencing trouble at the pharmacy while trying to pickup prescriptions. Their new benefits cards aren’t working.

One of the country’s largest companies that manages prescription plans for health insurers got hit with a new year’s “technology glitch.” The Missouri-based plan manager, Express Scripts, is handling the prescription coverage for several health insurers across the country, including Blue Cross Blue Shield of Western New York, and handles more than half of all the prescriptions written in New York State.

Blue Cross Blue Shield officials say Express Scripts had assured them the glitch would have been fixed by now, but that has not been the case. Until the glitch gets resolved, Blue Cross Blue Shield has set up a hotline for its subscribers whose medical cards are being rejected: 1-855-215-9233. Snyder says they are handling these complaints on a case-by-case basis because each patient is different.

If a patient has their medical insurance card rejected at the pharmacy, Express Scripts will ask the pharmacist to fill the prescription and will either pay them later or have the patient pay out-of-pocket and reimburse them later. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Note: Comments containing links are not allowed.

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