If pothole was reported, you may have recourse

BUFFALO, N.Y. (WIVB) – No matter where you go in Western New York, potholes are damaging cars and causing headaches for drivers.

The extreme winter this year has led to extreme potholes, and as soon as they’re filled, another freeze-thaw cycle leads to another breakout and the re-opening of filled ones.

MORE | Tell us where you think the worst potholes in WNY are!

City, county, and state crews were all out filling potholes on Tuesday, but officials don’t expect the cold patch to last.

Erie County Engineering Director Charlie Sickler said, “It can last three days [or] it can last two to three weeks but not much beyond that.”

NYS Dot Information Officer Susan Surdej said, “We can’t get to a long-term fix until the asphalt plants open in the springtime and we can get a hot-mix asphalt, which we get a better adhesion from.”

Sweet Home Road in Amherst is a bumpy ride. Sheridan in Evans is down to gravel in some spots.

A News 4 viewer sent us a photo showing at least four hubcaps that have flown off vehicles hitting a pothole on Colvin Boulevard in Tonawanda. When our crews arrived on Tuesday, the hole had been filled, but we found other large potholes along the same stretch.

Amherst resident Justin Pod said, “I think the worst street I’ve encountered is Hopkins Road. Every time I drive down the street I feel like I’m going to fall out of my seat. It’s brutal.”

If a pothole is reported as a problem and your car is damaged by it afterwards, you may have some recourse.

“Everything is done on a case by case basis. The most important thing is if the pothole has been reported and if we have fixed it. And that’s the determining factors in most cases on whether a claim gets paid or not. We’re doing our best and we just ask for a little patience,” Surdej said.

You can report a pothole to the DOT by calling 1-800-POT-HOLE. If a pothole had already been reported and your car is damaged from it, you can file a claim by calling the DOT Claims Office at 847-3173.

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