Drivers frustrated over lack of communication in GM recalls

BUFFALO, N.Y. (WIVB) – Some local drivers are frustrated with General Motors, saying they’re not getting enough answers about a massive recall.

On Monday, the automaker issued three more recalls as consumers grow more desperate by the day over the automaker’s “communication gap.”

GM is admitting certain cars, trucks, and SUVs can be dangerous. But on the other hand, the needed repairs are not getting done.

MORE | Click here for GM’s website about the recalls

Jessica Conti drives this 2006 Chevy Cobalt. Everything was fine until the news broke that the ignition switch can suddenly shut off, affecting the power brakes, the power steering and deployment of the airbags in case of an accident.

Conti said, “I do wonder if my ignition is going to turn off when I am driving. Luckily it has not happened, but it would be nice to know what to do if it did happen.”

GM recalled Chevy Cobalts, and similar compact cars manufactured under different divisions. The automaker has confirmed the ignition shutoffs have led to 12 fatalities.

Conti says she has gone to two Chevrolet dealers for guidance.

She said, “Right now, GM is just telling everybody to take extra weight off the key chain to hopefully prevent what is happening, and that is all that I know. Did you hear that from the news, or the dealers themselves? The dealers themselves.”

The automaker has set up a webpage dedicated solely to the recall with frequently asked questions such as: Are the recalled vehicles safe?

The answer, there is a risk under certain conditions that your ignition switch could move out of the run position, resulting in a partial loss of power. If that happens the air bags may not deploy, and if the vehicle is involved in a crash, it increases the risk of injury or fatality.

Critics say GM and the government have mishandled this defect, badly.

Clarence Ditlow of the Center for Auto Safety said, “There’s been a complete failure of the recall system, both on the part of General Motors and the federal government, and we absolutely have to fix that.”

The GM website advises taking the ignition key off the keyring completely – no ring, not even the fob.

The other recalls announced on Monday, include Crossover SUVs, the full-size Chevy and GM vans, and late model Cadillac XTS Sedans.

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