After Call 4 Action story, company returns man’s money

BUFFALO, N.Y. (WIVB) – Call 4 Action got results for a Buffalo man who discovered hidden fees in his checking account.

Edward Williams, a senior citizen, discovered an automatic debit of $12.99 from his bank account by a company called “PrivacyGuard” when his account became overdrawn. With the help of a friend, Williams was able to determine the company had been taking $12.99 out of his account every month for the past 10 years, despite Williams saying he never signed up for their services.

Though PrivacyGuard initially agreed to only refund Williams six months of payments, after Call 4 Action got involved, the company promised to return all of of Williams’ money. He has now received the funds.

“Thank you for helping me. I appreciate that,” said Williams. “Call 4 Action paid off, yes sir.”

Ed Wiley, the friend who helped Williams, said, “Mr. Williams was happy, and I was happy it was over with. So it was satisfaction with him.”

In all, PrivacyGuard returned a total of $1,200 to Williams’ account. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Note: Comments containing links are not allowed.

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