Time Warner responds to email outage complaints

BUFFALO, N.Y. (WIVB) – Time Warner Cable says it is working to resolve an issue that has left customers nationwide without email service.

This week several people have contacted News 4, saying their Road Runner email has been down for several days. News 4 reached out to Time Warner for more information. In an email reply, the company apologized to subscribers and called this an “intermittent issue.”

“Customers in multiple markets are affected but the issue is intermittent and the vast majority of our internet customers weren’t affected at all,” said Public Relations Director Scott Pryzwansky. “The issue affects less than 10 percent of email users.”

The issue is not limited to the Buffalo market. Time Warner has 15 million users across 29 states.

Pryzwansky says the outage only affects customers’ Road Runner email accounts and has no affect on Business Class internet customers or any other email service.

“Our engineers are working to resolve the issue as soon as possible and we are sorry for any inconvenience,” Pryzwansky said.

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