Attorney General still investigating price gouging from November storm

CHEEKTOWAGA, N.Y. (WIVB) – One month after the massive lake effect storm that left many stranded and in need of help, the Attorney General’s office is still investigating companies that took advantage of people.

Lisa Ciavarella is one of many that have filed complaints.

“I’m pretty sick about the whole thing,” Ciavarella said.

The historic storm dumped several feet of snow in the area and caused cracks in Ciavarella’s Cheektowaga home.

She was worried that the pressure from the snow was going to cause her roof to cave in.November Storm Cheektowaga

As a result, Ciavarella hired a local contractor to remove snow from her roof, but said she was ripped off. “I think the amount of money I paid is not fair.”

The contractor removed snow from her roof for nearly $2,300, but didn’t clear it all off.

When Ciavarella saw what was done, she told them she had an issue. “$2,300 is an awful lot to spend. You didn’t do enough. You didn’t do all of the work that you said you were going to do.”

News 4 contacted the contractor, but they weren’t available.

The Attorney General’s office is still accepting complaints and investigating 63 price gouging complaints like Ciavarella’s. They’re looking into everything from towing charges to the price of groceries and snow removal.

For homeowners like Ciavarella, now that she’s filed her complaint, she’s hoping to get some of her money back.

“I really want to try and work out some kind of fair price with him, to try to get some of my money back,” she said. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Note: Comments containing links are not allowed.

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