Call hotline to report Erie County pothole problems

BUFFALO, N.Y. (WIVB) — As a particularly long winter winds down, melting snow is revealing how damaged the area’s roads truly are.

Although some roads are worse off than others, Erie County’s Department of Public Works reminds motorists that there is a hotline for those who see and want damaged roads fixed. The hotline is an established method in Erie County of learning where problem potholes are and attempting to fix them.

“With milder weather on the way, the cold patching process used this time of year can begin, reducing some of the more serious hazards on county roads,” Jacobs said.

Those who need to report a dangerous pothole on Erie County roads may report it to the hotline at (716) 858-7966, or send a submission via email to

Jacobs noted that anybody who has experienced car damage due to potholes may be eligible for a claim. He said to file a claim on this website within 90 days of any damage from a pothole. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Note: Comments containing links are not allowed.

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