Landline phone service restored across WNY

NIAGARA COUNTY, N.Y. (WIVB) — A widespread utility failure prompted an alert message to be issued to thousands across western New York on Thursday morning but service has now been restored to all affected areas and organizations.

Officials said a widespread landline outage in Niagara County affected communication, including at the Niagara County Government and the Niagara County Sheriff’s Office. Emergency 911 lines were not affected.

In Erie County, several agencies and groups, including the Amherst Police Department were also affected by the outage.  Like in Niagara County, police the 911 lines were not unavailable.

Landline services to Kaleida Health facilities in western New York were also disrupted but have been restored.

The communications issues appeared to be linked back to Verizon and Windstream Communications, who confirmed to News 4 that service was restored before 11 a.m.

A spokesman for Windstream, Michael Teague, says the landline phone outage was caused by an electrical card failure between Philadelphia and Upstate New York. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others. If you see an inappropriate comment, please flag it for our moderators to review. Note: Comments containing links are not allowed.

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