ALBANY, N.Y. (WIVB) – Attorney General Eric Schneiderman has put several Internet Service Providers on notice: If they are not providing customers with the broadband service they are paying for, he will take action.
Back in October, the Attorney General sent notices to every cable and Internet Service Provider doing business in New York including Time Warner Cable and Verizon, he wants proof and documentation they are providing web surfers with the services they are paying for.
“Internet access is critically important in 2015, and it is a major expense for many New York families. When families pay top dollar thinking they are getting the fastest Internet speeds available, they deserve to get what they pay for.”
To help Internet users see for themselves if their service provider is on the up-and-up, Schneiderman’s staff has reached a deal with an Internet observatory–a consortium of labs, known collectively as M-Lab–that will test your internet speeds for free.
By going to the website, InternetHealthTest.org, it will test the speed of your broadband service to make sure you are getting what you are paying for.
If the test shows your Internet speed is not up to par, Schneiderman is asking consumers to file a complaint with his office.
“Cable and Internet companies have to hold up their end of the bargain, and deliver the speeds they advertise.”
Schneiderman’s office suggests, if you find you are getting cheated by your Internet Service Provider, take the test, get a screen shot of it, and forward the screen shot to his Consumer Frauds Bureau, or call the Consumer Hotline at 1-800-771-7755.