BUFFALO, N.Y. (WIVB) – At 100 years old, Margaret Richardson is just a fall away from a life threatening injury, but if she does have serious accident in her apartment, the Buffalo centenarian can’t use her digital phone because her cable service isn’t hooked up, “My phone is connected with my TV.”
Richardson’s cellphone is even less than reliable, “I done used up all the minutes,” said Richardson, “and I couldn’t find the charger. I still don’t know where the charger is.”
The 100-year-old Buffalonian just moved into Mt. Aaron Manor, senior housing owned by Mt. Aaron Missionary Baptist Church. She and many other residents of Mt. Aaron Manor live by themselves.
Pastor Dwayne Jones said he has been trying for close to a month to get Time Warner Cable to hook up the Cable TV service, but Jones feels as if they are ignoring him, and recalled an incident two weeks ago.
“The cable gentleman came out to put the tap in, he was ordered not to–he was ordered not to by his supervisor, for no apparent reason.”
But just before News 4 arrived at the apartments, Tuesday morning, crews from Time Warner Cable had already started to connect the cables up to the apartments. The centerpiece for the installation, Rev. Jones said, was a small box called a tap, with 10 coaxial outlets.
“The importance of the tap is that now each individual can receive cable,” and Jones said the tap was installed, “when Channel 4 pulled up.”
By the end of the day, Margaret Richardson’s cable service was hooked up, and so were two other residents. Jones said the remainder of the residents in the 10-unit complex should be online shortly.
“The only reason why they are out today is because I informed them I was calling Channel 4, and then all of a sudden I get trucks that show up.”
A spokesperson for Time Warner Cable was deeply apologetic when we contacted their office in Rochester. Time Warner Cable is now owned by Charter Communications, and the spokeswoman said us the residents of Mt. Aaron Manor will be getting substantial credits on their bills for lost service and their aggravation.
Additional Note from Charter Communications: “We’ve followed up with the customer, offered credit and have also issued special remotes, for all 10 units. These special remotes provide larger navigation buttons, making options easier to see and select on the remote. Many of our elderly customers find them much easier to use.”