CHEEKTOWAGA, N.Y. (WIVB) – Passengers arriving for early morning Delta flights out of Buffalo Niagara International Airport Monday found themselves waiting in long lines as the airline worked to right a system wide computer issue.
That problem, which was caused by a power outage in Atlanta around 2:30 a.m., prompted Delta to ground all departing flights at all airports. Planes that were in the air when the outage began were able to continue to their destinations as planned.
The ground stop was lifted by around 8:30 a.m. Monday, and some flights were able to take off, but cancellations and delays continued.
Many customers at BNIA told News 4 they were frustrated with a lack of communication from Delta as the situation continued to develop.
Delta News Hub tweeted out official confirmation of the issue just after 5 a.m., hours after customers first started tweeting about the problems. Delta tweeted back at customers who had complained about problems checking in and planes not taking off, but failed to alert other passengers about the problem.
Adding to passenger frustrations was the fact that the flight status boards did not accurately reflect the situation. For example, a Delta flight that was scheduled to leave BNIA at 5:54 a.m. still appeared on the board as “on time” until after its scheduled departure time when the board finally changed to show the flight as delayed.
Delta passengers at Buffalo Niagara International who were trying to check in for that flight and others that were scheduled leave early Monday morning told News 4 the self-service kiosks were not working, and many expressed concern about making their connecting flights.
Delta says it expecting large scale cancellations Monday, and is offering waivers for customers who were booked to travel August 8. Those passengers can get refunds for cancelled flights, and can reschedule a flight without paying the normal fee.